Política de reembolso

Return Policy 

At VERITAS, we value your satisfaction and want to ensure that you have a positive shopping experience. To facilitate hassle-free returns and exchanges for our products, we have established the following return policy:

Eligibility for Returns:
- Only damaged and incorrect orders are eligible for returns and refunds.
- Returns must be initiated within 14 days from the date you received your order.

Unused and Unopened Products:
- We can only accept returns for products that are in their original, unopened condition with the original packaging.
- Products must not have been used or opened.

Damaged or Defective Products:
- If you receive a damaged or defective product, please contact our customer service team within 14 days of date you received your order.
- You may be required to provide photos or other evidence of the damage or defect to facilitate the return process.

How to Initiate a Return:
- To initiate a return, please contact our customer service team at customersupport@veritastn.com within the 14-day return window.
- Our team will guide you through the return process and provide you with a return authorization if your request meets our criteria.

Refund Process:
- Upon receiving and inspecting the returned product, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 4-7 business days for the refund to be processed and reflected in your account.

Shipping Costs:
- We do not cover the cost of return shipping for products unless the return is due to our error or a damaged product.
- If the return is due to a defect or our mistake, we will provide instructions for returning the product at our expense.

Non-Returnable Items:
- To maintain hygiene and safety standards, we cannot accept returns for products that have been used or opened. Once opened, these products cannot be resold.

Exchange Policy:
- We do not offer direct exchanges. If you need a replacement for a damaged or defective product, we will issue a refund, and you can place a new order for the desired product.

Contact Information:
- If you have any questions or concerns about our return policy or specific products, please contact our customer service team at customersupport@veritastn.com.

Please note that our return policy is designed to protect the quality and safety of our products. We appreciate your understanding and cooperation in adhering to these guidelines. Your satisfaction is important to us, and we are committed to addressing any issues promptly and effectively.